This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.FiltersOnline.com.
Capital Air Filters, Inc. collects the following personal information when you place an order:
Name
Address
Phone number
Email address
Credit card information
Time and date of order
Products ordered
Customer comments
Goals
The primary goals in collecting personal information are to allow Capital Air Filters, Inc. to fulfill orders and provide superior online customer service. Capital Air Filters, Inc. uses the Customer contact information to fill orders, provide Customers with an order confirmation, inform Customers of their order status, and to enhance the operation of the web site.
Personal Information
Capital Air Filters, Inc. does not sell, lease, rent, or otherwise distribute your personal information or communications (including emails) to any person, party, or organization outside of the company. We must share your name and address with the shipping carrier delivering your order. If your order is palletized, your phone number will also be shared with the carrier in order to facilitate coordinating the delivery.
Safe Technology - Our Secure Sockets Layer (SSL) software is the industry standard for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the internet to the Capital Air Filters, Inc protected database.
Don't want to use your credit card over the Internet?
No problem! You can call us at 919-785-9881 to place your order.
Emails
Capital Air Filters, Inc. does not send unsolicited emails to any person, party, or organization. Capital Air Filters, Inc. will not share your email address with any third party source.
During the normal course of business, Capital Air Filters, Inc. will only send you the following three emails:
1. Order confirmation
2. Shipping confirmation with tracking number once your order has shipped
3. Request for you to leave a review of your order
The only exceptions to the instances mentioned above are
1. if you voluntarily sign up for one of our other services (Email Reminder Program or Automatic Reorder Program)
2. if we need to communicate with you in regard to an order that you placed, or
3. if we are responding to your communications to us, or
4. to provide a receipt for an over-the-phone credit card transaction.
Cookies
To enhance your experience with our site, our Customer account system is designed to use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not contain any of your personally identifiable information. However, once you furnish us with personally identifiable information, this information may be linked to the data stored in the cookie. For example, we may use cookies to personalize your experience at our web pages (e.g., to recognize you by name when you return to our site), save your password in password-protected areas, and enable you to use the shopping cart on our site. Please make sure that your browser has cookies turned on when visiting FiltersOnline.com.
Please email us with any additional questions that you may have in regards to our privacy policy.